Frequently Asked Questions (FAQ)
Frequently Asked Questions
Do you have questions about our Shameless Sport Underwear? Below you'll find answers to frequently asked questions. Don't see your question there? Feel free to contact us!
📦 Order & Payment
Q: What payment methods do you accept?
A: We accept iDEAL, credit card (Visa, Mastercard), PayPal, Bancontact and Apple Pay.
Q: Will I receive an order confirmation?
A: Yes, you'll receive an order confirmation email immediately after placing your order. Check your spam folder if you don't see it.
👗 Size & Fit
Q: What size should I order?
A: We recommend ordering one size larger than usual for optimal comfort. For example: if you normally wear a size S, order a size SM.
Q: What sizes are available?
A: Our sports underwear is available in sizes M and L (which corresponds to SM and ML).
Q: Does the underwear run small or large?
A: Our products are true to size, but for the best fit and comfort we recommend ordering one size up.
🧵 Material & Care
Q: What material is the underwear made of?
A: Our sports underwear is made of high-quality, breathable fabrics specifically designed for athletic activities. The material is stretchy, shape-retaining, and moisture-wicking.
Q: How do I wash my Shameless underwear?
A: Wash at a maximum of 30°C, preferably in a laundry bag. Do not use bleach or fabric softener. Air dry for best results.
Q: Can I put it in the dryer?
A: We recommend air drying the underwear to maintain quality and fit.
✨ Product & Functionality
Q: What does the "no-cameltoe" design mean?
A: Our unique design provides a smooth, comfortable fit without uncomfortable contouring, so you can focus on your workout with confidence.
Q: Is the underwear suitable for all sports?
A: Yes! Our sports underwear is perfect for fitness, yoga, running, cycling, and all other sports activities.
Q: Are the colours colourfast?
A: Yes, our colours are colourfast and retain their intensity after washing (when washed correctly according to the instructions).
🚚 Shipping & Delivery
Q: When will my order be shipped?
A: Orders placed before 3:00 PM will be shipped the same day (working days).
Q: How long does delivery take?
A: In the Netherlands 1-2 working days, in Belgium 3-5 working days.
Q: Can I track my order?
A: Yes, you will receive a track & trace code as soon as your order has been shipped.
🔄 Returns & Exchanges
Q: Can I return my order?
A: Yes, you have a 30-day return policy. The product must be unworn, unwashed, and with the hygiene seal intact. See our returns policy for more information.
Q: Can I exchange for a different size or color?
A: Yes, please contact us at valiceamsterdam@hotmail.com and we will be happy to help you.
💬 Contact
Is your question not listed?
Feel free to contact us via our contact page or send an email to valiceamsterdam@hotmail.com. We're happy to help!